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Service and Satisfaction Guarantee

Service and Satisfaction Guarantee

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Your satisfaction is guaranteed!

Our Promise To You

Customer Service is our number one priority! If you're not happy, we're not happy. We'll do whatever it takes to give you the best customer service experience possible.

 

If you are not completely satisfied with your service, please call us within 24 hours of the cleaning, and we’ll return the next day to re-clean your property at no charge. We want to make things right! This is our no-hassle guarantee.

 

Please keep in mind though that we cannot guarantee our service when working in areas that have tall grass or weeds, or when there are excessive amounts of leaves, trash, mud, or snow. We also cannot guarantee our service when waste must be cleaned from between larger sized rocks in dog runs. But even in these cases, we will always do our absolute best to get every piece of waste. After all, we want your property to be clean, and we want you to be happy!

 

Refund Policy

Poooh Busters works on a prepaid basis. That is, our customers are required to pay for the service we provide up-front, and we ask that no one carries a balance. This allows us to give you the best possible rates. If for some reason, you must cancel your service after prepaying for several weeks, we will gladly refund the unused credits that you have remaining. We will either refund the remaining amount back to your credit card. Or if you paid by cheque, cash, e-Transfer or Interac Online, we'll have a cheque for the appropriate amount in the mail to you within five business days of receiving your cancellation. 

 

Customer Service Contacts:

Roland Pearson

69 Erin Circle SE Calgary, AB T2B 3H9

403-462-4351

roland@pooohbusters.com

 

Erin Maughan

69 Erin Circle SE Calgary, AB T2B 3H9

403-796-4008

erin@pooohbusters.com

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