Number One in the Number Two Business
When and how often do you provide your service?
Is there an extra charge for our very first visit?
We offer three different intervals of service:
Once per week (Monday - Friday, always on the same day each week)
Twice per week (Mondays/Thursdays or Tuesdays/Fridays)
Bi-weekly (Monday - Friday, always on the same day but one visit every other week)
Days in which we visit your yard will vary depending on where in Calgary you are located. Contact us to find out when we are in your neighbourhood.
We also offer one-time service for those who need us to clean up their yards due to move-ins, move-outs, rental properties, clean ups before special occasions such as family BBQs, back yard weddings, etc. This service is popular with real estate agents and landlords.
There could be depending what is required on our initial visit.
First time clean-ups generally require more time and contain more waste. To help us determine an accurate quote there are two questions we always ask:
How long since your yard was last cleaned?
How many dogs do you own?
These two things factor heavily into whether an initial clean up fee will need to be applied upon our very first service. Visit our Initial Clean page for pricing.
Do we have to be home during service and do our dogs need to be inside?
It is not necessary for you to be home.
If you are home when we arrive, we would be more than happy to introduce ourselves, meet your dogs, and discuss any special concerns you may have. Your dogs are not required to be inside when we are there but that really depends on your dogs and your preference.
The information we collect about your pets at sign-up will let us know if this is required.
How do I pay?
You name it, we pretty much accept it (except AMEX).
We are proud to offer an easy, online payment option. Just simply go to our Pricing page, select your preferred package and add it to your cart. From there we'll get a few details about you and then you'll enter your preferred payment method. Viola! Done.
On the day we visit, our handy, dandy system will send you an email that provides information on how many weeks of pre-paid service you have remaining. Once your pre-paid weeks run out, just top up your service via your preferred method of payment before our next visit. If your prepaid weeks run out, we will assume you no longer want to continue service but Erin will send you a friendly reminder just in case!
I see you accept e-Transfer as a form of payment, how does that work?
Where do I go to pay for an initial clean or a one-time clean up?
We created a separate webpage for Initial Cleans and One-Time Cleans.
Inital cleans or one-time cleans vary in price depending on the situation so it's difficult to have a static price available on our website like we do for our weekly service rates.
What's the difference between and Initial Clean and a One-Time Clean?
Initial Cleans are an additional charge that is required on our first visit after you have purchased one of our weekly packages. It applies if it has been more than a week since your yard was last fully cleared of pet waste. There is generally more time spent cleaning your yard and there is more waste to dispose of on the first, initial visit.
A One-Time clean is just that! You hire us to come out one time only and clean your yard all in a single visit. These are priced a little higher than an initial clean because a weekly package has not been purchased and we are only coming by to clean up one time.
What happens during really bad weather?
Sometimes weather just doesn't cooperate allowing us to do a good job of proper waste removal. In that case, we will do our very best to let you know ahead of time that we will not be able to provide service that week. You will not be charged for the skipped week and service will resume the following week as scheduled.
In the Spring, the rain can really "dampen" our ability to pick up poop. Trust me, give it a try sometime!
During the winter we continue with your weekly service the same as during all other seasons, in fact this is when you need us most! But every once in a while we'll be forced to stop service during periods of extremely cold temperatures. Our cold weather policy is designed to protect our staff, we will not expose ourselves to temperatures colder than -20 Celsius.
What do you guys do with all that dog poop?
Each one of our service representatives disposes of the waste they pick up according to the by-laws set by the City of Calgary. Combined, we dispose of approximately 11 tonnes of pet waste each month.
We wish there were a better solution for disposing of all this scooped up poop but until then we'll keep taking it to the Calgary landfill sites that accept it.
Don't be fooled by those other fly-by-night pooper scooper companies. We are a legitimate Pet Waste Removal company. We actually take the waste off-site and dispose of it for you. Unlike other companies that only scoop your poop and then place it in your trash to dispose of. When shopping around, ask if they take the poop away or leave it behind. We take it away!