1) How often do you service?
Our specialty is to provide you with a weekly pick-up service.

Service days will depend on where in Calgary you are located. Call us for more information on when we are in your neighbourhood.

We also offer one-time service for those who need us to clean up their yards due to move-ins, move-outs, rental properties, clean ups before special occasions such as family BBQs, back yard weddings, etc.

2) Will you come more than once per week?

Of Course! We offer a special twice/week service for a flat rate of $80 per 4 weeks. That's $20 per week or $10 a visit. You prepay $80.00 for 4 weeks service and we'll show up to clean your yard twice each week and remove that nasty Poooh! Visit our Rates page or purchase this option immediately from here.

3) Why should we use Poooh Busters?

• Regular removal of your pet's waste will allow you and your family to enjoy your yard and spend quality time outdoors without having to do the dirty work

• Weekly clean-ups keep the smell to a minimum, your neighbours will appreciate it

• Rain water and melting snow carry pet waste into sewers and waterways

• Many types of bacteria, parasites, and viruses live in dog waste. Harmful organisms such as Salmonella, E-coli, & Giardia that can be transmitted to humans or other pets

• People and pets can inadvertently step in the waste, tracking it into your home

• We are a completely professional pet waste removal service for all of Calgary and surrounding areas.  That is, pet waste removal is all we do! We don't offer walking, sitting, grooming, etc, etc. We concentrate on one thing and one thing only, keeping your yard and healthy. We know our business, we're good at it and we love what we do!

• We are reliable, friendly and very flexible about our rates and delivery days. We'll work with you to make it work for you.

• We have been in the business since 2004 and we are competitive and reliable. Many companies have come along since we have been around and they try to copy us. Let them try but they will come and go, we will still be here long after they are gone.

4) Do we have to sign any kind of contract?
No contracts are required in order to set up service.

5) Do we have to be home when you service?
It is not necessary for you to be home. If you are home when we arrive, we would be more than happy to introduce ourselves, meet your dogs, and discuss any special concerns you may have.

6) Do we need to lock up our dog(s) or keep them inside?
It all depends on your dogs and your preference. The information we collect about your pets at sign-up will let us know if this is required.

7) What do you do with the dog poop?
We dispose of all pet waste at the City of Calgary landfills and do so according to by-laws set by the city.

Don't be fooled by those other fly-by-night pooper scooper companies. We are a legitimate "Pet Waste Removal" company. We actually take the waste off-site and dispose of it for you. Unlike other companies that only scoop your poop and then place it in your trash to dispose of. When shopping around, ask if they take the Poooh away or leave it behind. We take it away!

8) Is there an extra charge for the first visit?
There may be depending what is required on our initial visit. First time clean-ups generally require more time and contain more waste.

There are specific things to consider. We'll ask you questions like:

• How long since your yard was last cleaned?

• How many dogs do you own?

• How big is your yard?

• Is there a dog run?

9) How do we pay?
We accept personal cheques and cash. And we also accept Visa, MasterCard or Interac Online via our easy, online payment option. Just simply go our Payment Page.

We will leave a door hanger on each visit letting you know how many weeks of pre-paid service (or credits) you have remaining. Once they run out just place your preferred method of payment in an envelope and place it out in a convenient (and discreet) location on our next visit. Or choose to use our convenient online payment method using your credit card.

10) What happens during really bad weather or in the winter?
Sometimes weather just doesn't cooperate allowing us to do a good job of proper waste removal. In that case, we will try to let you know ahead of time that we will not be able to provide service that week. You will not be charged for the skipped week and service will resume the following week as scheduled.

Also during the winter we can still continue with your weekly service the same as during all other seasons but we do stop service during periods of extremely cold temperatures. Our cold weather policy is designed to protect our staff, we will not expose ourselves to temperatures colder than -20 Celsius. Again your account will be credited accordingly and service will resume the following week.